Washington, DC Bids > Bid Detail

Customer Feedback Solution

Agency: District of Columbia Water and Sewer Authority
Level of Government: State & Local
  • D - Automatic Data Processing and Telecommunication Services
Opps ID: NBD15524388267184147
Posted Date: Jun 3, 2019
Due Date: Jul 3, 2019
Solicitation No: 19-PR-CCO-27
Source: https://vendor.dcwater.com/sol...
Solicitation Number: 19-PR-CCO-27
Solicitation Title: Customer Feedback Solution
Solicitation Description:

DC Water RFP 19-PR-CCO-27: Customer Feedback Solution. See HTTPS://VENDOR.DCWATER.COM to download the RFP starting 6/3/2019.

Solicitation Type: Request for Proposal (RFP)
Commodity Codes: 208--32 - Customer Relationship Management Software (CRM)
961--20 - Customer Service Evaluation Services
Procurement Type:
  • Open Market with Preference Points for Certified Local and Small Business Enterprises
Contract Type: Fixed Price
Release date of Solicitation: June 03, 2019
Close Date/Time or IFB Bid Opening Date/Time: July 03, 2019 5:00 PM
Procurement Contact: Hildred Pepper (Sr. Sourcing Specialist)
Technical Contact: Hildred Pepper (Sr. Sourcing Specialist)
Email Questions To: Hildred Pepper (Sr. Sourcing Specialist)
Last Date for Questions: June 14, 2019 5:00 PM
RFQ or Bid Document Information
RFQ or Bid Document Fee:

- not specified -

Documents located at:

- not specified -

Estimated Project Cost:

- not specified -

Pre-Bid / Pre-Proposal Conference
Conference Date/Time

- not specified -

Conference Address

- not specified -

Conference Description

- not specified -

RFQ Document - You will need the Adobe Acrobat Reader to view the PDF file below. (get Adobe Reader)
Solicitation Documents
RFP Main
Attachment A
Attachment B
Attachment D
DC Water Documents Attachment C - General Provisions
Attachment E - Reps and Certs
Attachment F - Vendor Info
Attachment F - W9
Attachment G - Local Business Enterprise Program
Attachment H - EEO Packet and Affirmative Action Plan
Attachment I - DC Water Works Employment Program
Attachment L - Mid-Atlantic Purchasing Team Rider Clause


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