Integrated Library System
|Agency:||Department of the Navy|
|Level of Government:||Federal|
|Posted Date:||Oct 9, 2019|
|Due Date:||Oct 11, 2019|
The SaaS suite of SaaS services shall support the operations and services of 160 recreational libraries at military installations worldwide (see appendix a). Additional technical, academic, and history and heritage libraries may be added through contract modifications. An offeror or offerors may provide one or more SaaS solutions and/or supporting services for this solicitation, but SaaS must be integrated (see below). The offeror(s) is responsible for technical and customer service support of their SaaS and integrating services between SaaS. Installation libraries and military branch library program offices are responsible for adding, removing and editing records in the Integrated Library System (ILS) after the initial record conversion and migration, updating content on their public access websites after creation, hardware and network services used to access SaaS at the installations, and the majority of direct patron assistance provided through staffing the live chat help service. The Navy MWR Library Program's Library System Administrator(s) will be the primary point of contact between SaaS and service providers and the military branch library program offices, and provide oversight for the SaaS solutions operations.
TENTATIVE INDUSTRY DAY CONFERENCE CALL - SEPTEMBER 16, 2019. Please contract the KO to register for call.
1. Due Date is hereby revised to October 10, 2019.
2. Questions are due on or before September 23, 2019.
3. J.2 Appendix: A, B, C is attached.
4. Section C-4.8.1. is revised to read: "Instead of an Online Public Access Catalog (OPAC), patrons can access their account through the Public Access Online Sites (see C.4.10)."
Some questions were removed from this amendment due to timeliness. The Navy is working on those responses and will be posted in a follow on amendment.
All questions are due on or before September 23, 2019.
This purpose of this Amendment is to add CLIN 0004C Staffing Support for Live-Chat (OPTION) to Schedule B and respond to questions received. As a result, this solicitation is modified as follows:
1. CLIN 0004C is hereby added to the base and all option periods; Reference L-3.1 (1)(C.).
2. Attachment J.4 is hereby attached to support questions regarding Libraries which share an ILS currently.
5722 Integrity Drive
Millington, Tennessee 38054
716 SICARD ST BLDG 111 STE 1000
Washington, District of Columbia 20374
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