Washington, DC Bids > Bid Detail

USAC RFP: Lifeline and ACP BPO and Call Center Services

Agency: FEDERAL COMMUNICATIONS COMMISSION
Level of Government: Federal
Category:
  • D - Automatic Data Processing and Telecommunication Services
Opps ID: NBD00159310045863923
Posted Date: Sep 15, 2022
Due Date: Oct 19, 2022
Solicitation No: LI-22-130
Source: https://sam.gov/opp/1ae2f57630...
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USAC RFP: Lifeline and ACP BPO and Call Center Services
Active
Contract Opportunity
Notice ID
LI-22-130
Related Notice
Department/Ind. Agency
FEDERAL COMMUNICATIONS COMMISSION
Sub-tier
FEDERAL COMMUNICATIONS COMMISSION
Office
FCC
General Information
  • Contract Opportunity Type: Combined Synopsis/Solicitation (Original)
  • All Dates/Times are: (UTC-04:00) EASTERN STANDARD TIME, NEW YORK, USA
  • Original Published Date: Sep 14, 2022 06:13 pm EDT
  • Original Date Offers Due: Oct 19, 2022 11:00 am EDT
  • Inactive Policy: Manual
  • Original Inactive Date: Dec 19, 2022
  • Initiative:
    • None
Classification
  • Original Set Aside:
  • Product Service Code: DF10 - IT AND TELECOM - IT MANAGEMENT AS A SERVICE
  • NAICS Code:
    • 541611 - Administrative Management and General Management Consulting Services
  • Place of Performance:
    Washington , DC 20005
    USA
Description

At the request of the Federal Communications Commission (FCC) Office of Managing Director (OMD), and to ensure wide exposure of the Universal Service Administrative Company's (USAC) solicitations, the FCC is alerting the public that USAC has posted the following solicitation on its website. The purpose of this Request for Proposal (“RFP”) is to select a qualified professional services firm to provide Business Process Outsourcing and Call Center Services for Lifeline and Affordable Connectivity Programs. This Request for Proposals (RFP) describes the services being requested and provides instructions on how to respond. Proposals are due no later than October 19, 2022 at 11:00 AM ET.



This Request for Proposals (RFP) describes the services being requested and provides instructions on how to respond. Further details provided herein. Proposals shall be submitted no later than October 19, 2022 at 11:00 AM ET. The RFP is available electronically at http://www.usac.org/about/tools/procurement.



This is a combined synopsis/solicitation issued in accordance with Part 13 of Title 48 of the Code of Federal Regulations (known as the Federal Acquisition Regulations (FAR)). This announcement constitutes the only solicitation; no separate written solicitation will be issued. The solicitation number is LI-22-130. Proposals are being requested and a separate written solicitation will not be issued. No additional notification will be issued by the FCC. ALL COMMUNICATIONS IN REFERENCE TO THESE OPPORTUNITIES SHALL BE THROUGH USAC'S Contracting Office. The RFP describes the services requested and provides instructions on how to respond. BACKGROUND: USAC is a not-for-profit Delaware corporation. The FCC has appointed USAC as the permanent administrator of the Universal Service Fund (USF) and the universal service support mechanisms (Support Mechanisms): High Cost (HC), Lifeline (LI), Rural Health Care (RHC) and Schools & Libraries (SL) as set forth in Title 47, Part 54, Section 701 of the Code of Federal Regulations. As part of its administrative function, USAC performs, subject to FCC oversight, the billing, collection, and disbursement functions associated with the USF and the Support Mechanisms. Additional information concerning USAC and its administration of the USF and Support Mechanisms can be obtained from USAC's website located at: www.usac.org.



The purpose of this Request for Proposal (“RFP”) is to select a qualified professional services firm to provide a Business Process Outsourcing and Call Center Services for Lifeline and Affordable Connectivity Programs. This Request for Proposals (RFP) describes the services being requested and provides instructions on how to respond. Proposals are due no later than October 19, 2022 at 11:00 PM ET. The RFP is available electronically at http://www.usac.org/about/procurement.



THIS IS NOT A PROCUREMENT BY A FEDERAL AGENCY, GOVERNMENT CORPORATION, GOVERNMENT CONTROLLED CORPORATION OR OTHER ESTABLISHMENT IN THE EXECUTIVE BRANCH OF THE UNITED STATES GOVERNMENT. THE CONTRACT AWARDED AS A RESULT OF THIS RFP WILL NOT BE A SUBCONTRACT UNDER A FEDERAL PRIME CONTRACT TO USAC.


Attachments/Links
Contact Information
Contracting Office Address
  • 445 12 STREET SW
  • WASHINGTON , DC 20554
  • USA
Primary Point of Contact
Secondary Point of Contact


History
  • Sep 14, 2022 06:13 pm EDTCombined Synopsis/Solicitation (Original)

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